
Image via CrunchBase
Anybody who knows me well knows that I’ve never liked Apple products. I’ve always had a difficult time holding back my opinion on iPhones, iPads, Mac computers and the “people” who buy them. I have pictured them all as mindless, hopeless, turtle-neck-wearing, Starbucks-sucking, cash-dispensing, easily-influenced sheep. Is that fair? No, but I felt like it was my way of justifying why anyone in their right mind would pay the boatload of extra cash required to own such shiny electronic status symbols. I have been a proud .Net Developer, and I have had no intention of ever becoming caught up in all the hype. Yet last weekend, I did the unthinkable. After months of internal struggle and information seeking, I visited my local Apple Store.
So, what brought me to change my mind about Apple is a story for another post or three, but I had already gotten the idea in my head that I wanted to look at one of the new 17″ Macbook Pro laptops. I have kept up with all the recent news on Macbooks for the last several months, and that is the laptop that I have chosen to most likely purchase. First of all, I had no idea that we even had an Apple Store in Oklahoma, but I was probably the only person who didn’t know because it seemed to me like everyone else in Oklahoma City was already there on the day I stopped by. There were people everywhere. All over the place. The were playing with the nicely displayed Apple products, and working on their own laptops with the help of the “geniuses” (glorified geek squad) on site. The amount of people gathered around the tables near the “Genius Bar” was hard to believe, and it seems like everyone else in there was playing with the iPads. My first thought was, “OMG! I will never get any help in here, because it’s too busy in here. I should just leave.”, but I decided to stick with my game plan of looking at a laptop, and went looking for the 17” Macbook Pro.
My attempt to find the device on my own failed because I was not sure which one was for certain the 17 inch model. That’s when John the genius asked if he could help me. I wasted no time and asked to see a new 17″ Macbook Pro, and he took me over to a laptop that had two young boys planing on it. He politely asked them to let us have a look at it, and I was finally able to view the machine that I’d been reading about.
As I looked at the machine I thought that it was rather simple, and yet quite beautiful. It was a minimalistic work of art. Yes, I know PC lovers, it sounds stupid, and I never thought I’d be uttering such words about and Apple product either. Nonetheless, I was blow away by how nice it looked, and how it looked so small even though it was the largest laptop in Apple’s line. It was much more compact than my 17” Toshiba at home. I was impressed, and I was looking forward to interacting with it.
John was still there with me and on the way over he had asked me why I was coming in to look at the laptop. I had told him that I was a PC user who was thinking about making the switch to Mac, and I had noticed that he immediately looked excited to hear that. I though maybe because he was glad to see another client won by Apple, but I quickly realized he thought this was his opportunity to sign me up for one-to-one personal tech support, and extended warranties. Both services did not appeal to me because as I am quite familiar with computers, and I feel confident in my abilities to figure things out using my powers of Google search. I was also not interested in tacking another $500 onto the final price of the laptop that I was not even planing on purchasing that day. I almost chuckled when he asked how I planned to learn to use the laptop. I simply said, “I’m a computer programmer by trade. I’m sure that I can figure it out.” I also found it odd that he asked me why I thought I needed the 17″ Macbook Pro. He asked me if it was just because it was bigger, and I said that I of course wanted the biggest screen. He then asked if I understoold the difference in the Intel Core i3, i5, and i7 processors, and I informed him that I indeed understood that they were quad core processors, and that there were generally speed enhancements with each level. I really don’t know what the guy was getting at. Was he trying to down-sell me? Maybe he was trying to save me a few hundred bucks so that I could buy his service plans. Whatever the case, I didn’t like it because it made me feel like he was telling me he didn’t think I could afford this computer, and a salesman should never underestimate the ability of someone to pay for what they want. Overall, John was very helpful and informative about what services the Apple store provided, and told me to ask him if I had any questions for him.
In a short while, John walked away and I was left with the computer that I had come to see. Now, I haven’t used a Mac since I was in Jr. High, and things have changed quite a bit since then. That was back in the day when a 2880 modem was all you needed to hit the BBS systems and chat your heart out. I had a few simple tasks to complete in mind, and I was ready to try them out. Immediately I used the touchpad to navigate to one of the icons on the launcher bar at the bottom of the page. I double tapped on the touchpad and nada. Nothing happened. “What? I double clicked? Why didn’t something launch? Is there something wrong with this new Mac?” I tried to do the same with a few more program icons, and still nothing. Finally, when I pressed down harder, I noticed that the touchpad had some give to it, and I realized that this was the “click” action.
Using my newly found powers of “clicking”, I was immediately able to launch a program from the launcher bar, and there I was, on the screen in High Definition. I could see a huge grin on my face because for one, I had not planned on launching anything that was using the built-in HD camera, and two, I had realized just how gorgeous the resolution of this screen was. After closing down the iChat ap, I launched Garageband (music mixing software) and Safari (Apple’s in-house browser). I played a bit with the Garageband app, making some noise, and that was fun, but it was not really my thing. I then decided to check out YouTube and GameTrailers to try and see how the processor handled HD video streaming, but I was quickly annoyed to see that the display models did not have flash installed, and they did not allow non-employees to install software. You might say in a sense that it was like an iPhone, flashless! As an Android phone owner, I had to throw that one in there.
So after seeing that flash was not available I decided to shut down the Safari window by clicking on the red dot on the LEFT-HAND side of the window and then I opened Apple’s email program. Now, I am an avid fan of Google’s Gmail, and I use it every day. I have no idea how well this email client will handle gmail, but I though that the setup of this client was fantastic! Whether or not it was the crystal clear screen or just the program itself, I was truly wanting to use this to read my own email, and not the dummy ones put there by the sales staff. I had done my research, and I was ready to hit the road.
My assessment of the Apple Store overall is that it was a cool, trendy place, and I’m not a cool, trendy guy, but the customer focus was obvious, and that made it nice. The frenzy created in that place was amazing. It had people clamoring all around to buy the latest do-dad to add to their current apple products. As far as the laptop was concerned, the hardware and software across the board had managed to amaze me, and I left the store wanting a Macbook Pro even more that I had imagined that I would. Now I realize that it’s time to save up a little more coin, look over the budget again, and make room for this beast at home.